REGISTER A MONITOR
FOR REPAIR?

IT ONLY TAKES 3 SIMPLE STEPS

To register a monitor for repair, please complete the information below as detailed as possible.

Describe the defect or issue as clearly as possible. The more information we receive in advance, the more effectively our technicians can investigate the problem.

PLEASE NOTE: the address you provide will be used as the return address.
FORTEC Benelux B.V. is not liable for damage occurring during transport of the monitor to our facility. Please ensure that the monitor is packed properly and securely to prevent damage during transport

After submitting your request, you will automatically receive a support number by email. We will also use this email address to keep you informed of the status of your repair.

Once received, the monitor will be inspected and thoroughly tested by our technical department. If a repair is required and is not covered by warranty, you will receive a cost estimate for approval before any repair work is carried out.
In this case, the diagnostic fee will be included in the repair costs. If no defect or reported issue can be found during our inspection, the diagnostic fee will be charged separately. This also applies to monitors submitted within the warranty period. The applicable fee will be communicated to you in advance.
If a defect is identified and is covered by our warranty terms, NO repair or diagnostic costs will be charged.